We believe power is a promise – a shared commitment to be there for others when it matters most.
For more than 65 years, we’ve turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
Ready to Power a Smarter World with us?
Generac Home is hiring for a Product Engineer II. In this role you will be responsible for gaining a deep technical understanding of Generac Home Solar and Storage products and providing a critical interface between internal R&D/engineering and product support teams. The Product Engineer will take an ownership role in understanding, recreating, and performing root cause analysis of field issues and will work with the design engineering teams to develop, specify, and test product improvements targeted at addressing field quality issues.
The Product Engineer will provide key insights to help define new features and products and play a key role in creating internal and external product documentation.
ESSENTIAL DUTIES:
+ Understand product and system-level interactions (electrical/firmware/mechanical) to facilitate diagnosis of issues and creation of test scenarios
+ Investigate field failures of returned products through system-level testing and circuit board debugging
+ Establish lab test setups to replicate field issues; use electronic test and measurement equipment to quantify, diagnose and document root causes
+ Support hardware and firmware development teams in creating solutions to field issues and in defining new product features and requirements
+ Participate in validation/verification testing efforts around design changes and new features/products
+ Collect, process and analyze fleet data to better understand the scope of field issues
+ Mentor and train less experienced engineers and other field service personnel
+ Create and review both internal and external product documentation, including: specifications and datasheets, diagnostic manuals and flow-charts, one-line diagrams and schematics
+ Serve as a path of escalation for technical support and applications engineers
+ Support field troubleshooting efforts remotely
+ Occasionally perform on-site troubleshooting, diagnosis and repair
MINIMUM QUALIFICATIONS:
+ BS in Electrical Engineering or Mechanical Engineering or related degree
+ 3 years relevant work experience
+ Demonstrated data analysis skills
+ Experience working in a functioning lab
PREFFERED QUALIFICATIONS